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Why Invest in Mobile?

Paper service tickets were the Achilles Heel of every service enterprise before mobile workforce software solutions became available. Too much paper, too many touches, too many forgotten items, too many errors, and too many days waiting for customer payments were the norm. This costly, error-prone way of manually doing business goes away with the investment in OSP Mobile.

Back office and field performance immediately improves once your OSP mobile solution goes online. Daily interruptions while servicing mobile workforce information requests are significantly reduced. Your OSP Mobile system's real-time information eliminates the need for inquiries into past service and equipment history, document retrieval, inventory stocking, and purchase order requests.

OSP Mobile makes workforce adoption quick and easy. Years of mobile workforce user feedback makes our OSP Mobile solution the most comprehensive mobile workforce solution on the market. There’s peace of mind knowing your technicians will never go back to paper once they are up and running on OSP Mobile!

Technology Behind Mobile Software

Real-time connections to mission-critical details such as site assets, asset service history, PM material requirements, technician support and more are only a click away with our mobile software technology. Automating your Mobile workforce completes the optimization process. Transacting and documenting fieldwork couldn’t be easier for your people in the field, back-office employees, or customers. Field transactions are supported by a wide array of easy-to-use entry features. When the job or day is completed, activity is seamlessly transferred to your back-office team. This eliminates all the costly data entry steps required to finalize service invoicing. Sales staff, service techs, and installers will no longer be left guessing about job details.

Improve Technician Performance

Ascent’s mobile workforce solution gives your technicians the tools to manage their daily tasks, keep the back office up-to-date on job progress, and create and send digital service tickets directly to customers as soon as they complete the job.

Workforce “billable hours” grow as high-performance mobile workflow automation replaces manual, paper-based workflows. Allowing your technicians to self-serve their own informational needs eliminates unproductive time and increases billable time by 5-10% per technician.

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OSP Mobile Workforce Features... Make Your Profits Pop!

Service Information

  • Detailed job dashboard

  • Comprehensive service job entry screen

  • Real-time job and asset history details

  • Service contracts, PM inspections, workflow automation

  • Multiple work orders and equipment items per job

  • Sales quote orders integrated into the job

  • Inventory truck stock items tables with filters

 

Transact Business

  • Real-time dispatch status & notes updates

  • Quick entry transaction buttons

  • Multiple labor time billing codes; supports various multi-division enterprises

  • Real-time inventory on hand 

  • Field purchase requests to back-office automation and workflows

  • Job site document upload and storage

  • PDF service tickets for customers and back-office

  • Supports multiple signatures per job and field payments

  • New job entry for after-hours service

  • Service managers can easily access techs' field workforce remotely

 

Back Office

  • Inbound job detail audit and update process

  • Assign techs to specific auditors

  • Job detail audit report

  • Automatically feeds into job invoices

  • Job costing

  • Payroll option

  • Nothing left to the imagination – labor, field, sales lead, and truck restocking reports on hand

  • Mobile user configuration

AutomatedService adds new levels of efficiency and flexibility by giving your technicians the information and workflow tools to transact every job type. Adding OSP Mobile makes workforce adoption quick and easy. Years of mobile workforce user feedback makes our OSP Mobile solution the most comprehensive mobile workforce solution on the market. This is a technology that will continue to grow as your business does and help take you into the future. There’s peace of mind knowing your technicians will never go back to paper once they are up and running on OSP Mobile!

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